1. Introduction
In this document “us,” “we” and “our” refers to Teach Wessex Ltd.
You are referred to as ‘the Client.’ You agree to the purchase of tutoring services on behalf of ‘the Student.’
‘The Student’ may be yourself or another person. ‘The Student’ is the person who receives the tutoring service through ‘sessions’ of tutoring provided by ‘the Tutor.’
By the Client booking and paying for our services, you agree to these terms and conditions which relate to Teach Wessex Ltd providing tuition services to you.
2. General
The Client acknowledges that these terms govern the legal rights and obligations between the Client and Teach Wessex Ltd.
Teach Wessex Ltd reserves the right to alter these terms and conditions and will provide a copy of this document to the Client at the start of the Students tuition and whenever the document is updated.
3. Contractual Relationship
Teach Wessex will organise and liaise with the Client and Tutors to arrange planning materials, booking of sessions and collection of payment.
4. Session Fees & Booking (up to and including August 2024)
1:1 Tuition and Group tuition are charged as per the rates discussed at the time of booking, see below.
|
Area |
Fee |
|
1:1 Tutor: 60-minute session GCSE |
£36.00 |
|
1:1 Tutor: 60-minute session 11 Plus, KS2 & KS3 |
£35.00 |
|
1:1 Tutor: 45-minute session 11 Plus, KS2 or KS3 |
£27.50 |
|
1:1 Tutor: 30-minute session KS2 or KS3 |
£19.00 |
|
2:1 Tuition: 60-minute session |
£20.00 |
If the cost of the sessions change, the Client will be informed in writing with one month’s notice.
An initial trial session will be booked with full payment required in advance of the session commencing. Following the trial session, the cost of the initial session will be credited to the Client’s next invoice if a booking of 3 subsequent sessions is made.
Students will be booked in for recurring weekly sessions on a rolling monthly basis, after completion of the trial session.
Teach Wessex works within the BCP Council school term dates and will close 2 weeks during Christmas, 1 week during February half term, during the Easter Holidays and 2 weeks during the summer holidays.
A reduced timetable will be offered to and prioritising 11 Plus & GCSE Students during the Easter Holidays, May half term and for 11 Plus Students during the summer holidays.
5. Payment information
Invoices are sent automatically at the end of each month, in respect of 1:1 or group tuition that will be delivered in the following month.
The Client will pay monthly in advance. Late payment charges may apply.
All invoices should be settled in accordance with the terms and conditions set out in the invoice and paid to ‘Teach Wessex Limited’ via Bank Transfer (BACS).
6. Session Cancellation
Clients should be aware that there can be considerable preparation involved before each session of tuition.
To cancel a scheduled session, please give at least 48 hours’ notice in advance. If the Client fails to provide 48 hours’ notice, then you will be charged the full amount for the session. Unless Teach Wessex/the Tutor deems the cause of the cancellation to be unavoidable and agrees not to accept payment for the session.
If a cancellation is made with more than 48 hours’ notice, an alternative tuition time may be offered, though the Client must accept that it is not always possible to accommodate rescheduling of sessions. In which case the session will be missed, and the Client will not be charged for the session. If the Client has already paid for the session, this will be credited towards the next invoice.
Should the Tutor not be available on the day, the Client will be informed, and a re-arranged session may be offered. If a suitable alternative cannot be arranged, the Client will not be charged for the session. If the Client has already paid for the session, this will be credited towards the next invoice.
If the Student or Client chooses to terminate a Session early (for example, after 30 minutes of a one-hour session), the Session will be charged at the usual price.
Cancellations by the Client of more than 3 weeks in succession, or which Teach Wessex Ltd perceive as unreasonable, regular cancellations, will be considered for immediate termination of tuition, at Teach Wessex Ltd.’s discretion.
7. Planned Absences
Please give at least 4 weeks’ notice of any pre-booked holidays.
If 4 weeks’ notice is not given, the missed sessions will be charged for.
If we must cancel a session in advance for our own Tutors planned absence, we will always try to give 4 weeks’ notice to the Client.
If a tuition Session falls on a Bank Holiday or other national or religious holiday that either the Tutor or the Client wishes to observe, then the Client will not be charged for this session. Please give us at least 2 weeks’ notice of any national or religious holidays you would like to observe.
8. Timekeeping
Sessions will start at their scheduled time. If a Student is late, the Tutor may choose to but is not obligated to work beyond the scheduled end time. If the Tutor stops work at the scheduled end time, the session will be charged at the usual price. Where sessions start after their scheduled time due to Tutor lateness, the time will be made up either on the same day or spread across multiple sessions.
Student lateness more than 15 minutes will result in a cancelled session. The session fees will not be refunded, and there will be no make-up session scheduled.
Tutor lateness more than 15 minutes will be communicated by text message/What’s App message or phone call as soon as is reasonably practicable.
9. Session Requirements
Students should bring the following items to every session:
- Paper / books they are currently working out of
- Text/reading books
- Calculator
- Appropriate equipment i.e. pens, ruler, compass, dictionary.
Students should come to each session with any homework set by the Tutor, completed and be ready to discuss what they are working on.
10. Communication
Prior to each session, Clients will receive a session reminder from Teach Wessex Ltd via WhatsApp or SMS, the morning of, or the night before the session. Your preference will be recorded during the time of booking the trial session.
If you wish to contact us, we are available Monday to Friday, 9am to 7pm via phone, What’s App/text message & email, but may reply to you outside of these times. We will endeavour to reply to all messages within 24 hours, except when on annual leave or a weekend.
All communication or correspondence regarding the Student will be sent via us, rather than directly with the Tutor. There should be no personal communication outside of the agreed sessions between The Client, Tutor or Student. This is for safeguarding purposes, to protect the Student and the Tutor.
11. Code of Conduct
Students and their parents are to refrain from using inappropriate, disrespectful, or aggressive language and/or behaviour during, before or after sessions. Aggressive or threatening behaviour will result in immediate termination of the tuition agreement. Any fees paid for future sessions will be forfeited.
12. Photo & video consent
We may take photos of Student’s who attend our 11 Plus Revision Sessions or Mock Exams. These photos will be used in our printed or online publicity to advertise our work.
The Client can agree/not agree to give consent for photos containing their child to be used. The Client will be asked to state their preference when the mock exam/revision sessions are booked.
13. Termination of tuition
Cancellation of this Agreement may be given in writing or via email to Teach Wessex Ltd at least one month in advance.
If the notice period concludes before the end of the month, the Client will not be refunded for the remaining sessions of the month.
14. Complaints
It is important that all Clients and Students are happy with the service they receive, and sub-contracted Tutors will be closely monitored. After the first session, a member of the Teach Wessex Ltd.’s team will contact you to ask for any feedback and check you are satisfied with the tuition session.
In the unlikely event that you are unhappy with the tuition service provided at any point, please call or email Teach Wessex Ltd as soon as any issue arises, and we will attempt to resolve them.
In the case of an irrevocable break-down in the relationship between the Client and their Tutor, the assigned Tutor may be replaced, if another suitably qualified Tutor is available and if the replacement Tutor is acceptable to the Client.
15. Limitation of Liability
While the Tutor will endeavour to ensure the Student makes satisfactory progress, this cannot be guaranteed, and neither the Tutor, nor Teach Wessex Ltd can be held accountable for the academic success or otherwise of the Student.
To the maximum extent permitted by law, neither the Tutor, nor Teach Wessex Ltd accept liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of the Tutor’s or Teach Wessex Ltd.’s services or any errors or omissions in the content of the Tutor’s learning materials.
Last updated: February 2024