Terms and Conditions

  1. Introduction

In this document “us”, “we” and “our” refers to Teach Wessex Ltd.

You are referred to as ‘the Client’. You agree to the purchase of tutoring services on behalf of ‘the Student’.

‘The Student’ may be yourself or another person. The Student is the person who receives the tutoring service through ‘Sessions’ of tutoring provided by ‘the Tutor’.

By the Client booking and paying for our services, you agree to these terms and conditions which relate to Teach Wessex Ltd providing tuition services to you.

  1. General

The Client acknowledges that these terms govern the legal rights and obligations between the Client and Teach Wessex Ltd.  Teach Wessex Ltd reserves the right to alter these terms and conditions.

  1. Contractual Relationship

Teach Wessex will organise and liaise with the Client and Tutors to arrange planning materials, booking of sessions and collection of payment.

  1. Lesson Fees (up to and including August 2022)

If the cost of the sessions change, the Client will be informed in writing with one month’s notice.

AreaFee
1:1 Tutor – 60 minute session 11 Plus, KS2, KS3 & GCSE£32.50
1:1 Tutor – 45 minute session 11 Plus, KS2 or KS3£25.00
1:1 Tutor – 30 minute session KS2 or KS3£16.50
2:1 11 Plus group – 60 minute session£16.50
  1. Payment information

The Client can pay by bank transfer (BACS). 

The Client will pay monthly in advance. The Client will be invoiced during the last week of the month in respect of 1:1 or group tuition that will be delivered in the following month.

All invoices should be settled in accordance with the terms and conditions set out in the invoice.

  1. Lesson Cancellation

Clients should be aware that there can be considerable preparation involved before each session of tuition.  To cancel a scheduled session, please give at least 24 hours notice in advance. If the Client fails to provide 24 hours notice then you will be charged with the full payment for the session.  Unless Teach Wessex/the Tutor deems the cause of the cancellation to be unavoidable and agrees not to accept payment for the session.

If a cancellation is made with more than 24 hours notice, an alternative tuition time may be offered, though the Client must accept that it is not always be possible to accommodate rescheduling of lessons, in which case the lesson will be missed and the Client will not be charged for the session and credited the session, if already paid.

Should the Tutor not be available on the day, the Client will be informed, and a re-arranged sessions may be offered. If a suitable alternative cannot be arranged, you will be credited the session or a refund will be made, if already paid.

If a tuition Session falls on a Bank Holiday or other national or religious holiday that either the Tutor or the Client wishes to observe, then the Client will not be charged for this session.

If the Student or Client chooses to terminate a Session early (for example, after 30 minutes of a one-hour session), the Session will be charged at the usual price.

Prior to Sessions, Clients will receive a session reminder from Teach Wessex Ltd via WhatsApp or SMS.

Cancellations by the Client of more than 3 weeks in succession, or which Teach Wessex Ltd perceive as unreasonable, regular cancellations, will be considered for immediate termination of tuition, at Teach Wessex Ltd.’s discretion.

  1. Lateness

Sessions will start at their scheduled time. If a Student is late, the Tutor may choose to but is not obligated to work beyond the scheduled end time. If the Tutor stops work at the scheduled end time, the session will be charged at the usual price. Where lessons start after their scheduled time due to Tutor lateness, the time will be made up.

Student lateness in excess of 15 minutes will result in a cancelled lesson. The lesson fees will not be refunded, and there will be no make-up lesson scheduled. Tutor lateness in excess of 15 minutes will be communicated by text message/what’s App message or phone call as soon as is reasonably practicable.

  1. Lesson Requirements

Students should bring the following items to every lesson: books they are currently working out of, notebooks/paper, calculator and appropriate stationary. Students should come to each lesson with any homework set by the Tutor, completed and be ready to discuss what they are working on.

  1. Code of Conduct

Students and their parents are to refrain from using inappropriate, disrespectful or aggressive language and/or behaviour during, before or after lessons. Aggressive or threatening behaviour will result in immediate termination of the tuition agreement. Any fees paid for future lessons will be forfeited.

  1. Termination of tuition

(a) This Agreement may be ended by mutual consent at any time, or

(b) By giving notice in writing via email to Teach Wessex Ltd at least one month in advance.

  1. Complaints

It is important that all Clients and Students are happy with the service they receive, and sub-contracted Tutors will be closely monitored. After the first session, a member of the Teach Wessex Ltd.’s team will contact you to ask for any feedback and check you are satisfied with the tuition session.

In the unlikely event that you are unhappy with the tuition service provided at any point, please call or email Teach Wessex Ltd as soon as any issue arises and we will attempt to resolve them. In the case of an irrevocable break-down in the relationship between the Client and their Tutor, the assigned Tutor may be replaced, if another suitably qualified Tutor is available and if the replacement Tutor is acceptable to the Client.

  1. Limitation of Liability

While the Tutor will endeavour to ensure the Student makes satisfactory progress, this cannot be guaranteed, and neither the Tutor, nor Teach Wessex Ltd can be held accountable for the academic success or otherwise of the Student. To the maximum extent permitted by law, neither the Tutor, nor Teach Wessex Ltd accept liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Tutor’s or Teach Wessex Ltd.’s services or any errors or omissions in the content of the Tutor’s learning materials.